Kaalii I

Please allow 3-5 business days for your order to be processed before it is dispatched.
All order will be shipped globally via DHL Express.

Kindly note that the shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Duties rates vary depending on the value of the goods, what they are made of and where they are made.

Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials.

You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

We are not held liable for any customs fees in your country, holding times, unclaimed parcels or incorrect shipping information
provided.

If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Returns are accepted within fourteen (14) days of delivery strictly for items that are defective, damaged, or materially different from their description. Customers must notify us within forty-eight (48) hours of receipt with supporting evidence.

For all inquiries, please reach out to info@kaaliishop.com.

Our fulfilment team will assist you at the earliest.

We kindly request that all communication be directed via email rather than Instagram direct messages.